Frequently Asked Questions

Here we answer questions on all matters carsharing! Did we miss anything?

Please give us a call or write us an e-mail.

 

Costs

Whether carsharing is worthwhile for you, depends on your needs regarding mobility. If you only need a car from time to time and if you can cover your day to day distances on foot, by bicycle, bus or rail, then carsharing is an ideal supplement. If you drive less than about 7500 km per year, teilAuto is more economical for you than a private car.

 

 

Upon registration we charge a one-time Registration fee and a deposit. You are refunded the deposit within three months after your membership withdrawal.

 

 

As a single user you are due a standing charge of 9,- Euros per month.

12,- Euros as a household, and as a company/institution rates start at
15,- Euros per month.

 

 

The costs for a trip depend on your chosen tariff, the size of the vehicle (XXS to XXL), how long you need it and how many kilometers you drive (see Tariffs).

 

 

We offer reduced tariffs for students and owners of the BonusCard. Additionally we offer a frequent driver discount and a frequent driver tariff. For detailed information, please see Tariffs.

 

 

We will send you a monthly invoice for your travel expenses. The sum will be collected from your account via direct debit (Lastschrift) on a monthly basis.

 

 

Driving

Please bring your ID, driver's license and, if applicable, your student's certificate of enrollment or your BonusCard.

The introduction takes about 30 minutes. In order to ensure a smooth process, we kindly ask that you please be punctual. You do not need to make an appointment.

Each teilAuto vehicle has a fixed parking site. You must always return your vehicle to the exact same place you picked it up from.

 

 

In Tübingen we offer introductions at fixed times twice a week. On Tuesdays the first Introduction begins at 16:00 and the second at 17:00 hours. On Thursdays at 11:00 and at 12:00 hours. In Reutlingen we offer introductions during the office's opening hours.

 

You close a contract with us and receive an access card and a user manual. Normally you will be able to book a teilAuto vehicle the very next day. For further information on the registration, please see "How It Works".

 

You may terminate the contract at any time with effect at months end, subject to a 3 working days' notice. There is no minimum term to the contract. Simply send your termination notice in written form or come by the teilAuto office after your membership's expiry and return your access card. After the contract termination, we will refund your deposit within a three-month period.

 

No, in the interest of our non-smoking members and child passengers, all our vehicles are non-smoking.

 

You can pick up your car day and night, i.e. you are not bound to any opening hours. The booking periods are completely flexible. You may book your vehicle, but for an hour, or two whole days. It's up to you.

The fuel price is already included in the kilometer rate. During your trip, refueling is on our cost. Use the fuel card which can be found on board every vehicle.

Should our fuel card not be accepted, or when refueling abroad, please advance the payment and attach it to the trip report. We will settle your advance payment in the next invoice.

No, only if there is, but a quarter tank or less fuel left, you need to refuel. This is so that the subsequent driver can get underway right away.

 

As a rule, everybody. In case of family members, one person suffices. This person should present all required documents and signatures of the household members.

 

Booking

No, you can use the vehicle without inputing a PIN.

 

You may book immediately prior to the start of your trip, or several months in advance - however you like. Most trips with teilAuto are booked less than 24 hours in advance.

 

No, only registered teilAuto users may book our vehicles.

 

As a general rule: Do not calculate your booking to tightly, to avoid unnecessary stress. Please make sure to contact the booking center, if you will need the car longer, than you booked for. Oftentimes the booking center will be able to extend your booking period. If the vehicle is already booked immediately after you, the booking period cannot be extended. In case you overdraft your booking period, we will charge an overdraft fee.

 

Immediately after your booking period has expired, you may still open it with your access card.

Otherwise book the car for half an hour. In both cases, please make sure to still write a trip report, while adding a corresponding remark. Then we will not charge you for the booking.

 

Yes, you can. Cancellations up to 24 hours before the start of the booking period a charge free. If you cancel your booking within 24 hours, we will charge you half the booking period cost.

 

Yes, many of our customers go on holidays with our teilAuto vehicles. You may of course go on trips abroad. Please make sure however, to clear the necessary formalities required for the individual countries, in good time in advance. Holiday trips can only be booked via the teilAuto office. Please mind to book in a timely manner.

 

Vehicles, Sites, Accessories

Only a few vehicles are outfitted with a trailer coupling. These vehicles have the remark "AHK" in the column "Besonderheiten" of the list "Fahrzeuge und Stationen".

 

You can choose from more than 130 vehicles in Tübingen, Reutlingen and surrounding areas. We have a wide range of models, from compact cars to transport vans.

 

All our vehicles (with the expection of transport vans), have a child booster seat cussion (17 – 36 kg). For additional or smaller children, we must ask that you provide adequate safety seats yourself.

 

Normally the maximum roof load inkl. the mounting system is 50 kilograms. The maximum roof load is independent of the vehicle model.

 

Some of our vehicles are outfitted with a navigation system. To see which these are, please use the "filter function" in the booking mask. Additionally you may also borrow a navigation system from the teilAuto office for a small deposit sum.

Yes, we have roof racks for many of our vehicle models available in the teilAuto office. Please give us a call.

 

Insurance & Liability

Yes, so long as you are in the vehicle as well and have made sure that the driver has a valid driver's license and is fit to drive.

 

Yes, passengers have insurance protection via our third-party vehicle insurance.

 

All vehicles come with a full or partial cover collision damage waiver and third-party vehicle insurance. You will only be liable in case of damage caused by your own fault and only up to the maximum excess (1000,- Euros).

 

There is an option to reduce the maximum excess, from 1000,- Euros to 350,- Euros, for one accident per year and user/account, by payment of an annual fee of 35,- Euros. For a possible second or any additional accidents the full excess each does apply.

 

If this should happen we must ask you to, in any event and immediately, notify the police.

A traffic accident report needs to be filled out. The respective form can be found in the logbook.
Also, please contact and inform teilAuto by phone immediately. Outside of the office's opening hours:
Please call the booking center.

 

We have roadside recovery insurance, please call roadside assistance. Afterwards, please call teilAuto's hotline immediately. Both phone numbers can be found in the logbook.